Who we are

Baqalaat is a sub-brand of GetBaqala Inc. Our website addresses are: https://baqalaat.com and https://getbaqala.com

Privacy Policy

Welcome to Baqalaat, this app is provided as part of a service to our customers. GetBaqala committed to providing you the best online shopping and delivery experience possible. Getbaqala respects your privacy and understands its value in today’s digital world, so this Privacy Policy sets out how Getbaqala collects, uses and protects any personal information that the Company receives from the users of this App

All app users are advised to read and understand our Privacy Policy carefully, as by accessing the app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not download and use the app

Our Privacy Policy is incorporated into the Terms and Conditions of Use of the App , and is subject to change ( alter / modify/update / add to / delete )  from time to time without any notice. It is strongly recommended that you periodically review our Privacy Policy as posted on the App. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms and Conditions of this Website

Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at care@getbaqala.com

Collection, Storage and Use of Information Related to You

When you use Getbaqala, our servers will record information about your usage of the service and information that is sent by your browser or device. Logs information can include things like the IP address of your device, information about the browser, operating system and/or app you are using, unique device identifiers, pages that you navigate to and links that you click, searches that you run on, images / photos you share with us through in-app chat services  and other ways you interact with the service. If you are logged into the Getbaqala service, this information is stored with your account information.

We may automatically track certain information about you based upon your behavior on the App . We use this information to do internal research on our users ‘demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis.

We also collect and store personal information provided by you from time to time on the App. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

  1. To enable the provision of services opted for by you;
  2. To communicate necessary account and product/service related information from time to time;
  3. To allow you to receive quality customer care services; including in-app chat support.
  4. To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
  5. To comply with applicable laws, rules and regulations; and
  6. To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you.

Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request may be shared with such third party.

If you log into the Getbaqala service through a third-party, we may receive some information about you through them. For example, if you choose to log in to Getbaqala with your Facebook or Google account, we may receive information about your contacts. We may also offer social sharing tools (such as the Facebook “Like” ” Share ” button) that let you share actions on Getbaqala with other sites and vice versa. You should check the privacy policies of these services and your settings there for more information.

We also do use your contact information to send you offers based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.

Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the App . We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure and approved payment gateways which are digitally encrypted, and provide the highest possible degree of care available under the technology presently in use.

The Company will not use your financial information for any purpose other than to complete a transaction with you.

Security Precautions

To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the App , and opt out of any non-essential communications from the Company.

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

We use data collection devices such as 3rd party SDKs (Software development kit) on certain pages of the to help analyze our app page flow, measure promotional effectiveness, and promote trust and safety.

Advertisement on Getbaqala

We use third-party advertising companies to serve ads when you visit our App. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites /app in order to provide advertisements about goods and services of interest to you.

Storage of information

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the  app, we may collect such information into a file specific to you.

We do not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Company may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable local laws of the land.

Links to other sites or app

The App may contain links to other websites or app. We are not responsible for the privacy practices of such websites which we do not manage and control.

Choices Available Regarding Collection, Use and Distribution of Information

To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate physical, electronic and managerial procedures. For example, the Company servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although the Company endeavors to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the , you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.

Please note that we will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to care@getbaqala.com for necessary action.

Getbaqala reserves the right to recover the cost of products, collection charges and lawyers fees from persons using the App fraudulently. Getbaqala reserves the right to initiate legal proceedings against such persons for fraudulent use of the App and any other unlawful acts or acts or omissions in breach of these Terms and Conditions.

Variety limitations

The product range and prices of groceries may differ depending on the delivery location

Volume limitations

In all cases, Getbaqala reserves the right to limit the delivery quantity for particular products or, if needed, not to deliver a particular product at all as per the availability of the Groceries

Age Limitation

Getbaqala does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use Getbaqala only with the involvement of a parent or guardian.


The colors of our products that appear on the App will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Communication with Company

If you wish to correct or update any information you have provided, you may do so online, on the itself. Alternatively, you may contact the Company to correct or update such information by sending an e-mail to: care@baqalaat.com or care@getbaqala.com

In the event of loss of access to the account, you may contact the Company by sending an e-mail to: care@getbaqala.com